Published rates. No sales call required.
We offer three levels of managed IT service. Each tier builds on the one below it — so you can start where it makes sense for your business today, and upgrade as you grow. All prices are per user, per month, and include a fair use support allowance. Your Microsoft 365 licences are billed separately at cost.
Tier 1 — Essentials
Your Microsoft 365 data is safely backed up, with a trusted partner on call.
- ✓ Daily backup of all your Microsoft 365 emails, files, and Teams data
- ✓ Fast file and email recovery if something goes wrong
- ✓ Advanced email security — blocks phishing, malicious links, and dangerous attachments
- ✓ Helpdesk portal — log and track requests online
- ✓ Remote support via secure screen sharing
Tier 2 — Protected
Everything in Essentials, plus full security across your devices and Microsoft 365 accounts.
- ✓ Everything in Essentials, plus:
- ✓ Antivirus on every device — detects and removes threats automatically
- ✓ 24/7 automated threat detection — suspicious activity contained in milliseconds
- ✓ Account takeover protection — alerted to unusual sign-ins
- ✓ Web filtering — blocks dangerous websites on any network
- ✓ Microsoft 365 health checks
- ✓ Monthly security awareness training for your team
Tier 3 — Complete
Everything in Protected, plus device management and Cyber Essentials readiness.
- ✓ Everything in Protected, plus:
- ✓ Round-the-clock device monitoring
- ✓ Automatic software updates within 14 days of release
- ✓ Patch management with compliance reporting
- ✓ Shadow IT discovery across your business
Mailbox Only — an add-on option
For staff on Exchange Online licences who need their mailbox protected — no devices to manage.
- ✓ Daily backup of all your Microsoft 365 emails
- ✓ Fast recovery of any email or folder
- ✓ Advanced email security
- ✓ Regular mailbox configuration checks
- ✓ Helpdesk portal and remote support
Note: For Exchange Online licensed mailboxes only — no antivirus, device monitoring, web filtering, or security training. Users with Business Basic licences or above should be on Tier 1 or higher.
Good to know
- Microsoft 365 licences are billed separately at cost — we will ensure you have the correct licences in place.
- Included support covers remote assistance within the scope of your tier; additional time is billed at £75/hr in 15-minute increments.
- On-site visits are available and quoted separately.
- Month-to-month agreements available, with discounted rates on 12-month agreements.